PRIVACY POLICY

ABOUT THIS POLICY

This policy describes how we use your personal data when you use our website (www.chattowood.co.uk), enquire about or purchase one of our properties.  We have provided this policy to ensure that you understand what personal data we may collect and hold about you, what we may use it for and how we keep it safe.  You have legal rights to access the personal data that we hold about you and to control how we use it which are also explained.

WHO WE ARE AND HOW TO CONTACT US

We are Lanswood Limited, a limited company registered in England and Wales (company registration number 03786803) with registered address at Middleborough House, 16 Middleborough, Colchester, CO1 1QT. Lanswood Limited act as data controllers and are referred to as “Lanswood”, “we” or “us” in this policy.

You can contact us in writing at 1 Lanswoodpark, Broomfield Road, Elmstead, Colchester, CO7 7FD or by emailing info@lanswood.co.uk.  If you would like to speak to us please call us on 01206 675320.

WHAT PERSONAL INFORMATION WE COLLECT AND WHY 

We currently collect and process the following information:

  • Personal data that you provide to us.  You may share your personal data with us when you enquire about our properties or when you contact us about a property you are in the process of buying or have already bought. The personal data that you provide to us may include your name, address, e-mail address and phone number, details of your household and professional advisors and other details that may be relevant to your property purchase.

  • Personal data that we receive from third parties.  We may receive personal data about you from other companies that we engage with in relation to your property purchase or that we contract to help us maintain your property.  For example, we may receive  information regarding the sale of another property you currently own from your mortgage broker, estate agent or solicitor (or from professional advisors acting for another party in the same chain).

  • Your visit to our website. This may include your browser type and version, referral source, entry page, exit page, length of visit, number of page views, route taken through this website and similar information. What do Lanswood do with this? It helps us to make sure that our website works properly for you, that the speed of the website is quick enough, and it helps us make sure we are serving customers with what they want to access, so we are continually improving the website for you to navigate quickly to the information you are looking for. To enable us to do this we would use Google Analytics.

WHAT WE USE YOUR PERSONAL DATA FOR

We use your personal data in the following ways:

  • personal data that you provide to us is used to:

    • provide you with the information that you request from us and handle your property purchase

    • provide you with marketing information in accordance with your marketing preferences (see How we use your personal data for marketing)

    • manage and administer our business

    • review and improve our properties

    • review and improve our customer service experience

  • personal data that we receive from third parties is combined with the personal data that you provide to us and used for the purposes described above.

  • personal data about your use of our website is used to:

    • administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes

    • to improve our website to ensure that content is presented in the most effective manner for you and for your computer or mobile device

    • as part of our efforts to keep our site safe and secure

    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you

    • to make suggestions and recommendations to you about our properties and developments that may interest you

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them see our cookie policy.

CONSENT AND OTHER LEGAL GROUNDS FOR PROCESSING YOUR PERSONAL DATA

Whilst we always want you to be aware of how we are using your personal data, this does not necessarily mean that we are required to ask for your consent before we can use it.  In the day to day running of our business we may use your personal data without asking for your consent because:

  • we are entering into and carrying out our obligations under a contract with you

  • we need to use your personal data for our own legitimate purposes (such as the administration and management of our business and the improvement of our customer service) and our doing so will not interfere with your privacy rights

  • we are subject to legal obligations that require us to use your personal data in certain ways (such as disclosing information to HM Revenue & Customs)

The most common situation in which we will process your personal data on the grounds of consent is where we wish to send marketing communications to you. Please refer to the section on How we use your personal data for marketing to read about our marketing practices.

In exceptional circumstances we may wish to use your personal data for a different purpose which does require your consent.  In these circumstances we will contact you to explain how we wish to use your data and to ask for your consent.

You are not required to give consent just because we ask for it.  If you do give consent you can change your mind and withdraw it at a later date.

To help you better understand the legal grounds we rely on for different types of processing, we have set out an overview of the main processing activities we undertake and the relevant legal grounds below:

WHEN WE WILL SHARE YOUR PERSONAL DATA WITH OTHERS

We share your data with the following people in the day to day running our business:

  • the business partners, suppliers and sub-contractors we work with to enable you property purchase and to assist in dealing with any snagging issues following your purchase:

    • legal service providers who assist us in relation to your conveyance

    • accountancy service providers who advise us in relation to the general management and administration of our business

    • utility service providers who provide essential utilities and services to your property

    • financial service providers who administer agreements on our behalf e.g. shared equity loans

    • IT support providers who keep our internal systems and networks running smoothly

    • analytics and search engine providers that assist us in the improvement and optimisation of our site

    • HM Revenue & Customs

KEEPING YOUR PERSONAL DATA SECURE

Our staff and sub-contractors are bound by obligations of confidentiality and trained in the protection of personal data.  We comply with the Legislation and use the appropriate technical and organisational measures necessary to safeguard your personal data.  We only share your personal data with third parties who also comply with the Legislation.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).

We only send your data outside the EEA where we have in place a legal agreement which complies with the Legislation or you provide your express consent.

What can you do to keep your information safe?

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Retention Periods

We store your personal data on secure servers for different periods of time depending on the type of data and the purpose for which we are processing it.  We hold your personal data for the following periods:

  • until we no longer have a reason to hold it in relation to financial data (e.g. we destroy payment details as soon as we have taken a payment)

  • 5 years from the date of inquiry for prospective customers

  • 10 years from the date on which you cease to be a client of ours (the date of completion), or

  • until you ask us to destroy it

and in each case unless the law requires us to store the data for a longer period.

HOW WE USE YOUR PERSONAL DATA FOR MARKETING

We will add your details to our marketing database if:

  • you make an enquiry about, or buy, one of our properties and have not opted-out of receiving our marketing communications

  • you have told a third party that you would like them to pass us your contact details so that we can send you updates about our properties

  • you have specifically asked to receive marketing communications

We may contact you for marketing purposes by email, telephone and post.

You can ask us to only send you marketing communications by particular methods (for example, you may be happy to receive emails from us but not telephone calls), about particular types of properties or developments in specific locations or you may ask us not to send you any marketing communications at all.

You can check and update your current marketing preferences at any time by calling or emailing us using the details set out in the Who we are and how you can contact us section above.

You can opt out of receiving our marketing communications at any time by following the unsubscribe instructions you will find in each marketing communication or by contacting us at any time using the details in the Who we are and how you can contact us section above.

We never share your personal data with third parties for marketing purposes.

WHEN WE WILL SEND YOUR PERSONAL DATA TO OTHER COUNTRIES

We do not send your personal data outside Europe.

HOW YOU CAN MAKE A COMPLAINT

If you are unhappy with the way we have used your personal data please contact our data compliance manager to discuss this using the contact details set out in the Who we are and how you can contact us section above.

You are also entitled to make a complaint to the Information Commissioner’s Office which you can do by visiting www.ico.org.uk. Whilst you are not required to do so, we encourage you to contact us directly to discuss any concerns that you may have and to allow us an opportunity to address these before you contact the Information Commissioner’s Office.

HOW WE KEEP THIS POLICY UP TO DATE

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website or use our services.

November 2021

Lanswood Limited